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Q & A

Why is my package just sitting at UPS?

What is taking UPS so long to deliver my package?

If the package is particularly large or ungainly, or if it was a ground load that sat because your hub was overloaded, the problem is likely one of containment. In the month of, if it’s a ground load and they can’t process it, it may have to wait a few days in the trailer.

For how long does UPS store packages?

To save you time and money, The UPS Store and other UPS Access Point locations will gladly hold your package for up to seven days if you are a member of UPS My Choice®. Your package will be held for up to five business days at a customer service facility.

Why is UPS taking so long to deliver my package?

It signifies it has been scanned out of the facility it left from but has not yet been scanned into the facility it will be arriving at. Possible explanation for unreasonably long wait is illegible tracking number. If a package cannot be scanned automatically, the information is entered by hand.

If UPS knows where my package is, why isn’t it updating its status?

If UPS tracking is not updated, either the courier has not yet picked up the parcel or the package has been picked up but has not yet been scanned. After 24 hours, you should contact UPS directly for help with your issue.

Just what does “package is in transit to a UPS site” mean?

When in Doubt, Use Transit

Your package is now in transit within the UPS system and is expected to arrive on the specified date. This is the final status that a package can have before being delivered. The delivery window is too small for UPS to guarantee a certain time.

Why is UPS taking so long to deliver my package?

It signifies it has been scanned out of the facility it left from but has not yet been scanned into the facility it will be arriving at. Possible explanation for unreasonably long wait is illegible tracking number. If a package cannot be scanned automatically, the information is entered by hand.

Will UPS allow me to pick up my package?

The majority of UPS Customer Centers are located in major cities across the country, though they can be found all across the country. Alternatively, you can have your box sent to a nearby facility, where it will be held until you come to pick it up using our Hold for Pickup service. All locations provide the Hold for Pickup service at no additional cost.

UPS’s “processing at facility” means what, exactly?

— Handled in the UPS Processing Center. UPS Mail Innovations has been entrusted with the shipment. — Inventory Control System Scan. — The UPS Access PointTM has accepted your package for return. — We’ve sent your shipment on its way.

The duration of my shipment’s journey puzzles me.
There are a number of reasons why your shipment can be delayed in travel, including loss, damage, or an issue with the USPS tracking system. More likely, though, is that your item has been misplaced, mislabeled, or ignored by the understaffed United States Postal Service. This implies that once its absence is highlighted, it may be found without any difficulty.

How come UPS still shows my package as “in transit?”
When in Doubt, Use Transit

Your package is now in transit within the UPS system and is expected to arrive on the specified date. This is the final status that a package can have before being delivered.

Typically, how long does it take for a package to travel from one location to another?

How long it takes to arrive is contingent upon the type of shipping service you paid for. Seeing an in transit status for more than a week is normal, especially if you live in a distant region or if your product is in transit during busy holiday shipping seasons (USPS Retail Ground delivery typically takes 2–8 days).

 

 

 

 

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